How it works
Frequently asked questions
01 - Getting Started
02 - Pick-Up
03 - Delivery
04 - Payment
05 - Materials
When does Fellow operate?
How does storing my items work?
Can I see pictures of my items?
Where are my items stored?
What can I store with Fellow?
What can't I store?
How can I schedule a drop-off?
How will I know when my Fellows have arrived with my items?
Where will my items be dropped off?
I've moved to a different city, how can I recall my items?
One of my items is lost or damaged, what do I do?
How can I schedule a pick-up?
What is a Curbside Pick-up?
How do I prepare for a curbside pick-up?
What is a On-Demand Pick-up?
How do I prepare for a on-demand Pick-up?
How will I know when my Fellows have arrived?
How should I pack fragile items such as TVs and mirrors?
Do you offer insurance for my stored items?
How can I cancel my reservation?
How can I pay?
What payment methods are accepted?
When will I first be charged for storage?
What will my first bill consist of?
When does my billing cycle start and end?
I'm leaving before my billing cycle ends, will I still be charged for the full month?
I've been charged for something I didn't store/buy.
How can I purchase packing materials?
When will I receive my materials?
What kind of materials can I buy?
I didn't use all of my materials, can I return them?